Order processing is 1-3 business days for in stock items. This doesn't include shipping time. We attempt to keep all information on the website up to date. Most of our products are hand made and take time to craft. If we are out of stock, it will show on the listing. Shipping is determined at checkout.
Free shipping is offered on orders over $150.00. There are weight and product restrictions that apply to the free rate. If you are at the checkout and free shipping is not an option, your order exceeds the weight allowed for this discount.
All returns must be made within 7 days of receipt of merchandise in the original packaging and unused.
We will refund the cost of the items but not the shipping.
When we receive your returned items we will process the refund (in the same fashion you paid).
Unfortunately we cannot accept returns or give refunds on items that have been opened or possibly used such as essential oils, fragrant oils, lotions, spell kits, herbs, books and clothing. Please return the package in a secure cardboard box and insure it, we are not responsible for items that are returned
Shipping and handling fees are non-refundable once a product has been shipped to you.
We ship orders from Canada. We do not ship to AFO/FPO addresses. When your order has been shipped, we will email you with the tracking number if applicable.
Orders shipped internationally can take a little longer due to customs inspection. Delivery may also take longer during holidays and special dates.
You are responsible for payment of any import fees, duty and taxes when making an international order.
It is the responsibility of all customers to understand local, regional, national and international laws pertaining to the items they purchase, and you the customer are solely responsible for packages lost or destroyed, or any form of legal action resulting from the purchase of the items that are illegal in that particular country or region.
We ship all orders to the shipping address specified at the time of purchase, we accept no responsibility or liability for goods not received as a result of an incorrect address or change of address.
If for any reason your package has been returned to Smudge Metaphysical and you wish it to be resent, you will be charged a reshipping cost by weight.